Policies & Procedures

OUR MISSION

Our goal at VIVO is to make you feel pampered and look fabulous. We will serve you in a clean, comfortable, relaxing environment. Your friendly opinion will always help us serve you better. We hope you have as much fun being here as we have serving you! Complimentary WiFi & Refreshments are available on your day of service.

APPOINTMENTS

Appointments are strongly recommended for major services. You’re welcome to stop by anytime during business hours. Before & after hours by appointment only. Text 304-240 -4716  or call 304-535-1110 to make an appointment. Please consult our website for our hours & directions. We recommend you to book your appointment before leaving the Spa, so that we can be sure to serve you at your best wishes.

DEPOSITS

A major credit card or cash pre-payment is required for services and/or Spa Packages of $100 or more at the time of booking. We reserve our time just for you! Deposits can also be made on VENMO account under @Vi-Nguyen-112 or CALL us at 304-535-1110 to complete over the phone. Thank you! ❤️

CANCELLATION                               

As a courtesy to clients and staff, a 24 hour cancellation notice is required or scheduled services will be charged in full. Guests who fail to give notice more than twice, will be asked to pre-pay for their next appointment. Thank you sincerely for understanding! 

ALL PERMANENT MAKE UP SERVICES: A 50% deposit is required to schedule your procedure which is applied to your final total. If you need to reschedule your service for any reason, you may keep your deposit of the appointment if we are given 2 weeks’ notice. Any no call- no show- missed appointment without 72 hours prior to your date of your procedure will be charged in full, unless emergency cases happen and only with approval. Reschedule is required. 

GIFT CERTIFICATES/GIFT CARDS

Gift Certificates and or Gift Cards are available for specific services or for any dollar amount. You may purchase GC online, in person or over the phone. Phone purchases require credit card payment & can be mailed to you or to the recipient. GC are non-refundable & may not be redeemed for cash. GC expires one year from the date of purchase. Cannot be replaced if lost or stolen! Thank you!

❤️ ALL Paper Gift Certificates purchased in the year of 2020 will have an extra 90 days of use due to COVID19. ALL E- Gifts do NOT have an expiration date. Please contact us if you have any question! Thank you! ❤️

PAYMENTS

We accept Visa, Master Card, Discover Card, American Express, Local Personal Checks (ID may be required) and Cash. $30 for any returned check. All service sales are final. Once services are served, there is no refund. Thank you! 

CHILDREN

For their safety & for our guests relaxation, children are welcome only when they receive services & with adult supervision.

GRATUITY

Is your way of thanking us for a job well-done! For your satisfaction & personal discretion, NO gratuity is added ahead to any of your service or package. We thank you sincerely for your generosity. Customary gratuity is 15%-25%. Please be advised that 25% gratuity will be added to a Group Party of 6 or more. THANK YOU!

PRODUCTS

Skin Care: Dermalogica        

Eyelash Extensions: Exclusively Lavish Lashes

Permanent Make Up: Delux Brows, PhiBrows & more

Hair Care: Moroccanoil, CHI, KMS & Deva Curl. These are the best hair care products for strong, healthy, incredible shiny hair. Ammonia FREE & Sulfate FREE.

BUSINESS HOURS

Tue-Fri: 10-7pm

Sat: 9-5pm

Sun: Closed

Mon: Closed 

We thank you in advance for your cooperation & amazing support! Our name shines, THANKS to YOU!

 

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