Policies & Procedures

Our Mission

Our goal at VIVO is to make you feel pampered and look fabulous. We will serve you in a clean, comfortable, relaxing environment. Your friendly opinion will always help us serve you better. We hope you have as much fun being here as we have serving you! Complimentary WiFi & Refreshments are available on your day of service.



Appointments are strongly recommended for major services. You’re welcome to stop by anytime during business hours. Before & after hours by appointment only. Text 304-283-4374  or call 304-535-1110 to make an appointment. Please consult our website for our hours & directions. We recommend you to book your appointment before leaving the Spa, so that we can be sure to serve you at your best wishes.



A major credit card or cash pre-payment is required for services and/or Spa Packages of $100 or more at the time of booking.



As a courtesy to clients and staff, a 10 hour cancellation notice is required or scheduled services will be charged in full. Guests who fail to give notice more than twice, will be asked to pre-pay for their next appointment. Thank you for sincerely understanding.


Gift Cards

Gift Cards are available for specific services or for any dollar amount. You may purchase Gift Cards online, in person or over the phone. Phone purchases require credit card payment & can be mailed to you or to the recipient. Gift Cards are non-refundable & may not be redeemed for cash. Gift Cards expire one year from the date of purchase.


We accept Visa, Master Card, Discover Card, local personal checks (ID may be required) & cash. $30 for any returned check. Children For their safety & for our guests relaxation, children are welcome only when they receive services & with adult supervision. Gratuity Gratuity is your way of thanking us for a job well-done! Customary gratuity is 15%-25%. It is per personal discretion. Please be advised that 20% gratuity will be added to a Group Party of 6 or more.



Hair Care: Moroccanoil, CHI, KMS & Deva Curl.
These are the best hair care products for strong, healthy, incredible shiny hair; Ammonia FREE and Sulfate FREE.

Skin Care: Dermalogica

Eyelash Extensions: Lavish Lashes

Nail Care: Shellac CND & OPI

Body Care: Argan Oil, Dermalogica, & Hempz

We thank you in advance for your cooperation & amazing support! Our name shines, THANKS to YOU!